Conflict is an inevitable part of work. We’ve all seen situations where people with different goals and needs have clashed, and we’ve all witnessed the often intense personal animosity that can result.
The fact that conflict exists, however, is not necessarily a bad thing. When you resolve it effectively, you can also eliminate many of the hidden problems that it brought to the surface.
Benefits from Bhavin’s training, such as:
Increased understanding: Going through the process of resolving conflict expands people’s awareness, and gives them an insight into how they can achieve their goals without undermining others.
Better group cohesion: When you resolve conflict effectively, team members can develop stronger mutual respect, and a renewed faith in their ability to work together.
Improved self-knowledge: Conflict pushes individuals to examine their goals and expectations closely, helping them to understand the things that are most important to them, sharpening their focus, and enhancing their effectiveness.
Conflict can also be damaging- If you don’t handle it effectively, it can quickly turn into personal dislike, teamwork can break down, and talent may be wasted as people disengage from their work and leave. If you want to keep your team members working effectively, despite coming into conflict with one another, you need to stop this downward spiral as soon as you can.
To do this, it helps to understand one of the key processes for effective conflict resolution and for that my training focus area will be,
- Make sure that good relationships are a priority.
- Separate people from problems.
- Listen carefully to different interests.
- Listen first, talk second.
- Set out the “facts.”
- Explore options together.
